Customer Support Engineer - Tier 2

Israel · Full-time

About The Position

About the role and the team:

We are a strong technical team with a direct impact on Qwilts' business results.

Like a family, we always support each other and stay cohesive regardless of the location of each team member (working in hybrid mode).

Our team handles the most complex technical issues while leading a cross-teams effort.

As we are supporting both Internet Service Providers and Content Providers WW, the work is at a high pace and in a constantly changing and evolving environment. 

We are seeking a wide and in-depth view, thoroughly investigating issues and finding the root cause. This is a key element in our team.

Now it’s your chance to join our rapidly growing team and be part of Qwilts' growth as well.

Exciting times ahead of us! 

What we do:

  • Manage and support our top ISP & Content Providers customers' accounts worldwide
  • Perform an in-depth investigation and analysis of the most complex technical problems in a proactive manner
  • Manage and prioritize your ongoing tasks, alerts and requests from customers, while maintaining clear communication internally and externally
  • Learn new technologies, write knowledge articles, and train educate
  • Manage escalations both internally and externally
  • Focus on customer satisfaction and exceed customer expectations

You will be a perfect fit for this role if you have: 

  • Excellent interpersonal communicator
  • Passionate about learning how things are working.
  • Taking ownership on different tasks / projects and handle it top to bottom with no loose ends.
  • Experience with TCP/IP, DNS, HTTP
  • Experience with Linux
  • Fluent English
  • Customer service and satisfaction savvy
  • Team player
  • Experience with routers/switches' configurations - Advantage
  • Experience with CDN environment- Advantage
  • BA / BSc in Computer Science or Engineering- Advantage
  • Experienced with cloud environment- Advantage
  • Scripting knowledge – Python/Bash- Advantage

Why join our team at Qwilt:

A unique opportunity to work on truly disruptive software and cloud services

Get hands-on experience with edge cloud services technology

Develop, lead and execute an industry-changing initiative

Learn from the best! Join a dedicated, experienced team of professionals.

Qwilt is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge

ordinary thinking, and push the pace of innovation while building a future for themselves and Qwilt.

Apply for this position